I purchased 2 nightgowns for a friend. The sizing, etc. was perfect. She however would prefer a "set" and wanted to return/ exchange the items. This process is quite cumbersome, so she is reluctantly keeping the 2 nightgowns.
This is disappointing to me, especially during the holiday shopping season -- as now I won't be purchasing these wonderful products as gifts.
Recommendation... Lusome, create a "gifting" customer journey!